Shipping Policy
Thank you for shopping with Moravixy LLC! We aim to provide you with an excellent shopping experience, including a clear and efficient shipping process for your children’s products.
Order Processing Time
All orders placed on https://moravixy.com are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Destinations
At this time, Moravixy LLC only ships to addresses within the United States. We do not offer international shipping.
Shipping Rates
We are pleased to offer free Standard Shipping on all orders, regardless of order value. There are no additional shipping charges for deliveries within the United States.
Shipping Times
Once your order has been processed and shipped, you can expect the following delivery times: Standard Shipping: 3-7 business days.
Please note that these are estimated delivery times. While we strive to deliver your items as quickly as possible, actual delivery times may vary due to factors outside of our control, such as carrier delays or unforeseen circumstances.
Order Tracking
Once your order ships, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier's website.
Delivery Issues
Lost or Damaged Shipments: If your order arrives damaged, or if you believe your package has been lost in transit, please contact us immediately at support@moravixy.com or call us at +1 859-353-5316. We will work with the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging materials and damaged goods as they may be required for a claim.
Incorrect Address: It is the customer's responsibility to ensure the shipping address is entered correctly. Moravixy LLC is not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.
Contact Us
If you have any questions about your order's shipping, please contact our customer service team during business hours:
Email: support@moravixy.com
Phone: +1 859-353-5316
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Address: 100 Hi Ln Dr, Richmond, KY 40475, United States