Moravixy Wooden Montessori Shape Sorter | Educational Toy for Toddlers
$24.99
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Shipping Policy
Shipping Policy
Shipping Policy
Thank you for shopping with Moravixy LLC! We aim to provide you with an excellent shopping experience, including a clear and efficient shipping process for your children’s products.
Order Processing Time
All orders placed on https://moravixy.com are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Destinations
At this time, Moravixy LLC only ships to addresses within the United States. We do not offer international shipping.
Shipping Rates
We are pleased to offer free Standard Shipping on all orders, regardless of order value. There are no additional shipping charges for deliveries within the United States.
Shipping Times
Once your order has been processed and shipped, you can expect the following delivery times: Standard Shipping: 3-7 business days.
Please note that these are estimated delivery times. While we strive to deliver your items as quickly as possible, actual delivery times may vary due to factors outside of our control, such as carrier delays or unforeseen circumstances.
Order Tracking
Once your order ships, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier’s website.
Delivery Issues
Lost or Damaged Shipments: If your order arrives damaged, or if you believe your package has been lost in transit, please contact us immediately at support@moravixy.com or call us at +1 859-353-5316. We will work with the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging materials and damaged goods as they may be required for a claim.
Incorrect Address: It is the customer’s responsibility to ensure the shipping address is entered correctly. Moravixy LLC is not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.
Contact Us
If you have any questions about your order’s shipping, please contact our customer service team during business hours:
Email: support@moravixy.com
Phone: +1 859-353-5316
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Address: 100 Hi Ln Dr, Richmond, KY 40475, United States
Return and Refund Policy
Return and Refund Policy
Our 30-Day Return Policy
You have 30 calendar days from the date you received your item to initiate a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In its original packaging.
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Accompanied by the receipt or proof of purchase.
Items that show signs of assembly, use, or damage not caused by shipping will not be eligible for a return.
How to Initiate a Return
To start a return, please contact our customer service team at support@moravixy.com or call us at +1 859-353-5316 during our business hours (Monday – Friday, 9:00 AM – 5:00 PM). Please provide your order number and the reason for your return. Our team will guide you through the next steps and provide you with return instructions.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as Moravixy LLC cannot guarantee that we will receive your returned item.
Restocking Fee
Moravixy LLC does not charge a restocking fee for returns that meet our eligibility criteria.
Damaged or Defective Items
If you receive an item that is damaged during shipping or appears to be defective, please contact us immediately (within 48 hours of delivery) at support@moravixy.com or +1 859-353-5316. We may ask for photos of the damage or defect to help us resolve the issue quickly. In such cases, Moravixy LLC will cover the return shipping costs or arrange for a replacement, provided the damage/defect is confirmed.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will also notify you of the approval or rejection of your refund after completing the inspection.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Google Pay, Stripe, Credit/Debit Cards – Visa, Mastercard, Amex, PayPal) within 5-10 business days, depending on your card issuer’s policies.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the item you desire.
Shipping Information
Order Processing Time: Orders are typically processed within 1-2 business days.
Shipping Times: Standard shipping takes approximately 3-7 business days after processing.
Free Shipping: Moravixy LLC offers free standard shipping on all orders within the US.
Shipping Scope: We currently ship only within the United States. We do not offer international shipping.
Payment Methods
For your convenience, Moravixy LLC accepts the following secure payment methods:
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Google Pay
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Stripe
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Credit/Debit Cards (Visa, Mastercard, American Express)
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PayPal
Contact Us
For any questions about our Return and Refund Policy, please contact us:
Business Name: Moravixy LLC
Email: support@moravixy.com
Phone: +1 859-353-5316
Address: 100 Hi Ln Dr, Richmond, KY 40475, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
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